These terms govern your use of bsbsbs.au and any project you commission from Bits, Bytes & Bots ("the studio", "we", "us"). A signed proposal or statement of work for a specific project sits on top of these terms and wins if they conflict.
1. The services
We design and build software: applications, websites, platforms, automations, integrations, and the unusual ones. Every engagement starts with a discovery conversation, followed by a written proposal describing scope, deliverables, timeline, and price. Work begins when you accept the proposal.
2. Quotes, currency and payment
- Australian clients — quotes and invoices are in Australian dollars (AUD). Prices shown exclude GST unless stated; GST is added to invoices where applicable.
- United States and international clients — quotes and invoices are in US dollars (USD) unless we agree otherwise in writing. You are responsible for any taxes or duties applicable in your jurisdiction; our prices exclude them.
- Projects typically run on a deposit (usually 50%) with the balance on delivery, or on scheduled milestones for larger builds — your proposal states which.
- Invoices are payable within 7 days unless the proposal says otherwise. We may pause work on overdue accounts after giving you notice.
- Quoted prices are valid for 30 days.
3. Scope and changes
The proposal defines the scope. Small adjustments happen inside any healthy project and we absorb them. Changes that materially alter scope, timeline, or effort are quoted separately as a variation before we build them — no surprise invoices.
4. Your responsibilities
- Provide timely feedback, content, access, and approvals — project timelines assume this.
- Ensure material you supply (content, images, data) doesn't infringe anyone else's rights.
- Hold appropriate rights to any third-party accounts or services you ask us to integrate with.
5. Intellectual property
- On full payment, you own the deliverables built specifically for you — code, designs, and content created for your project.
- We retain ownership of our pre-existing tools, libraries, frameworks, and know-how, and grant you a perpetual licence to use them as embedded in your deliverables.
- Third-party and open-source components remain under their own licences, which we'll identify on request.
- We may reference completed work in our portfolio unless you ask us not to or an NDA says otherwise. NDAs are available on request.
6. Warranties and defect fixes
We warrant deliverables will materially conform to the agreed specification for 30 days after delivery, and we fix conforming defects reported in that window at no charge. This warranty doesn't cover changes made by others, third-party service failures, or use outside the intended purpose.
7. For Australian clients — consumer guarantees
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we're permitted to limit our liability for breach of a non-excludable guarantee, it is limited to re-supplying the services or paying the cost of re-supply.
8. For United States clients — disclaimers
Except as expressly stated in these terms, the services are provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Some states do not allow certain exclusions, so parts of this section may not apply to you.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential loss (including lost profits or data). Our total aggregate liability under an engagement is capped at the fees you paid for that engagement in the 12 months before the claim. Nothing limits liability that cannot lawfully be limited (including under the Australian Consumer Law).
10. Third-party services
Projects often depend on third-party platforms (hosting, APIs, payment processors, AI services). Their availability, pricing, and terms are theirs, not ours — we'll flag material dependencies in the proposal, but we can't guarantee services we don't control.
11. Confidentiality
Each party keeps the other's non-public information confidential and uses it only for the engagement. This survives the end of a project. Formal NDAs are available on request and take precedence when signed.
12. Termination
Either party may end an engagement with 14 days' written notice. You pay for work completed and non-cancellable commitments to the date of termination; we hand over completed and in-progress deliverables that have been paid for.
13. Governing law and disputes
- Australian clients: these terms are governed by the laws of Victoria, Australia, and disputes go to the courts of Victoria.
- United States clients: these terms are governed by the laws of Victoria, Australia, unless your proposal specifies otherwise. Both parties agree to attempt good-faith negotiation, then mediation, before any court proceeding.
14. The website itself
Content on bsbsbs.au is provided for general information. We may update, move, or remove content at any time. You may not scrape, republish, or misrepresent our content or branding without permission.
15. Changes and contact
We may update these terms; the "last updated" date above will change and material changes will be noted here. Existing signed proposals keep the terms they were signed under. Questions: chris@bsbsbs.au.